This is an increasingly common issue for businesses such as yours. The simple answer is that you should seriously consider going online. There are two obvious reasons. First, it will help you improve your service to your existing customers. Second, you are likely to obtain new customers – particularly if you offer specialist products. As for the spreading yourself too thin argument, going online need not be too much effort. One way round it might be to use it as a way of passing responsibility to a young member of staff. But the security issue is not to be dismissed. Make sure you get good advice on protection against not just viruses, fraud and other external threats but against unauthorized access.